Return Policy for Items Purchased Online

We want you to be happy with your purchase, so returns and exchanges meeting the conditions below will be accepted.

What is your Return Policy? (online orders)

Select items may be Exchanged or Returned for Store Credit Only within 14 days of purchase. Please see our list of Non-Returnable/Non-Exchangeable items below.

No returns or exchanges will be accepted after 14 days. You must provide a proof of purchase (printed receipt & filled out return form) for all returns and exchanges.

If you would like to return or exchange an item, please complete the form on the back of your packing slip. Include this form in your return package.

Returned items that do not meet the return policy guidelines will be returned to you.Returned items must be in the original condition, with tags attached & or original packaging (ie. shoe box) and sent via a track-able method. Original shipping fees are not refundable, and the buyer is responsible for return shipping fees. Exchanges will ship back to you at no charge.

We reserve the right to refuse or give partial refunds based on the condition of the item.

We reserve the right to refuse service to anyone who abuses this policy.

Jayla's Bowtique does not do price adjustments.

What items that are NOT eligible for Exchange or Refund?

-HAIR ACCESSORIES: This includes Hair Bows, Hair Clips, Headbands & Hats unless sold as part of an outfit
-BIRTHDAY SHOPPE & SPECIAL OCCASION items: This includes: Tutu's, Pettiskirts, Birthday Shirts & Dresses, Lace Rompers, Party Hats, Party Clips, Diaper Covers, Banners, Cake Toppers, Birthday Boards & any items that say Happy Birthday & or a Number ( 1, ONE, 2, Two, 3 Three etc..)
-HOLIDAY ITEMS: Holiday items are only Exchangeable prior or up until that holiday. We will not allow Exchanges or Returns on Holiday items after that Holiday has passed.
-DIAPER COVERS, unless sold as part of a outfit
-CLEARANCE ITEMS (SALE ITEMS) that were sold at 50% off or more,
-SPECIAL ORDERED items
-CUSTOM MADE & EMBROIDERED items,
-FINAL SALE items

Where do I send my Return to?

If you are local, you can bring your Return Eligible item(s) into our store within the 14 day Return period with your receipt and completed return form. If you are not local or choose to mail your return please do so to the address listed below. Please do not forgot to include your original receipt and completed return form with your return. We highly recommend shipping via a trackable method as we are not responsible for your packages if they become lost, damaged or misdelivered.

Please mail Returns to:

Jayla's Bowtique

Attn: Return Department

4921 N. Sheridan Rd.

Peoria, IL 61614

*(Please allow 2-3 business days for us to process your Return or Exchange).

Why does my item look different than online?

Computer resolutions may vary, causing bow, ribbon & fabric colors/prints to appear different in person.

Legal Notice:

Please be original & Do not Copy or Duplicate our items. Many images, photo's & designs listed on our Website, Jayla's Bowtique are an exclusive creation and intellectual property of Jayla's Bowtique. Any reproduction, publication or alteration, for personal or commercial use, in whole or in part, without express written legal consent by Jayla's Bowtique is prohibited, unlawful and punishable by law.