Check out our Frequently Asked Questions below. If you still need help please contact us.
How long does it take for me to get my order?
- All orders are packed and shipped within 2-5 business days from our warehouse in Peoria, IL . Shipping time for US orders typically takes between 2-7 business days from the time sent from the warehouse.
How long does shipping take?
Depending on the shipping carrier used, shipping can take up to 5-7 days.
How do I track my order?
Tracking numbers are sent out via email when your order is shipped.
What is the return policy and how do I begin the process of a return?
- We understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect. You have 30 days from the day your item(s) ship to send them back for a credit in the form of a Jayla's Bowtique E-Gift Card. All returned items are subject to our Return Policy Here.
- All items being returned must be unworn, unwashed, and in original condition with all tags attached. ALL SALE/JEWELRY ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to the sender.
- Once an order has been placed, we can NOT cancel the order and refund back to your credit card/paypal. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE check your order BEFORE you hit submit.
- Please review our entire Return Policy Here
How long does it take to process & receive my return?
Please allow up to 7 Business Days from the date we receive your return in our warehouse for your return to be processed—you will receive an email confirmation when your return is complete. Once you receive your email indicating your return has been processed, you can expect to receive your Jayla's Bowtique E-Gift Card sent to your email address on file.
Is there a return fee & how do I request a return label?
Yes, There is a $6.00 cost for our pre-paid return label. The $6.00 label cost will be deducted from your store credit Jayla's Bowtique E-Gift Card.
Start your return process Here & when your return is approved (within 24-48hrs) we will email you a pre paid return label.
Do you have a physical store?
Yes, we do! Our boutique, Jayla's Bowtique, is located in Peoria, Illinois.
Our store address is 4921 N. Sheridan Rd, Peoria, IL 61614
Our hours are: Mon-Fri 10am-6pm, Saturday 10am-4pm & Closed Sunday.
What payment options do you accept?
We accept the following tenders: Visa, Mastercard, American Express, Discover, Venmo, Shop Pay and PayPal.
How do sizes run and how do they fit?
All information regarding sizing, measurements, fit, etc. can be found in the products description underneath each product. If you have further questions, you can DM us on Instagram or Facebook. You can also contact us here