Jayla's Bowtique is pleased to provide our customers with FREE SHIPPING on all orders over $99.00. Orders under $99.00 will ship for a Flat Rate of $6.95. We also offer a Local "Pickup in Store" option too. Please see more info on this option below. At this time we only offer shipping within the USA.

Our business hours are Mon-Fri 10am-6pm, Sat 10am-4pm & Closed Sundays.

Our goal is to ship within 2 days, but sometimes due to sales or holidays it may take up to 4-6 business days. Any orders placed after Noon on Friday are considered a Monday order. Weekends and Holidays are excluded from processing and shipping times, so please account for non-business days when selecting your shipping method.
You will receive an email with your tracking information once your order has been processed and labeled for shipping.

We ship with USPS, Fedex and UPS depending on the weight of your package, and the destination. Please make sure to watch for your package as we are not liable for any packages confirmed delivered by our shipping carriers. A safe package is a happy package :)


We now offer a "Purchase Online & Pick Up In Store" option. Please allow 48hrs from your purchase time before your order will be ready for pick up in our store. If your order is ready early, our staff will mark it as ready for pick up and a notification will be sent to you.  Our store hours are Mon-Fri 10-6pm & Sat 10-4pm. If you have any questions regarding our turn around time please give us a call before ordering (309) 713-1837.


Due to high volumes on our website & in our store, it is possible that the site may over sell an item. Most of the inventory on our website is "Real Time Live" unless otherwise noted & errors of overselling is rare, but can happen. Unfortunately, items can also sell out from the time you put an item in your cart, to the time you check out. We recommend shopping quickly to avoid this issue. If this happens, you will receive an email and a refund from us. We are very sorry if this causes any inconvenience.


Give us a call during our normal business hours of Mon-Fri 10-6pm, Sat 10-4pm at (309)713-1837 or email us at

Ship Your Return:

Package your items up. We recommend using the package we sent the items to you in or package sizing closest in size to your items.

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Jayla's Bowtique E-Gift Card) when you use the return label provided by Jayla's Bowtique.  

  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 

  • Once we receive your return, we will refund the purchase amount (minus your $6.00 return label cost) to a Jayla's Bowtique E-Gift Card sent to your order's email address.

  • Please allow up to 7 days for your return to be processed once it is received in our warehouse.
To begin your Return, please click here